Privacy Policy

Last updated: 11 August 2025

Sonic Spheres respects your privacy and is committed to protecting your personal data. This notice explains what we collect, why we collect it, how we use it, and the choices you have. It applies to our website at www.sonicspheres.com, any related pages on that domain, email communications, and any mobile or web applications we operate (together, the Services).

Who we are and how to contact us

The data controller responsible for your personal data is Sonic Spheres, trading as Sonic Spheres, registered in Spain. Our contact email for privacy matters is [email protected]. Our postal address is Santa Marta 29, 08030 Sant Andreu, Barcelona, Spain.

If you have questions about this policy or your data, please contact us.

If you are in the United Kingdom or European Union and wish to contact a representative, please email us and we can provide details of our representative if required.

The data we collect

We collect information in a few ways.

We collect information you provide directly, such as your name, email address, password, preferences, and any messages you send us. If you purchase a subscription or product, we receive order details and limited billing information, while your full payment details are handled by our payment providers.

We collect limited technical and usage data when you visit our website or use our apps. This can include device type, operating system, browser, approximate location derived from your IP address, pages visited, the time and date of your visit, the time spent on pages, and other diagnostic data. We may use cookies or similar technologies for this, subject to your consent where required.

If you sign in using a third‑party account, we receive basic account information from that provider as permitted by your settings with them.

If you contact support, take part in surveys, or join our mailing list, we process the information you provide so we can respond and manage your preferences.

If you use the Sonic Spheres app or audio features, we process playback activity and session events so the app can work and so we can improve the experience. We do not access your microphone or record you unless a feature explicitly asks you for permission and you agree.

Payment and subscriptions

Payments made on our site or in our apps are processed by third parties such as Stripe, Apple, or Google. These companies are independent controllers for your payment data. We receive limited information such as transaction totals, status, and timestamps so we can provide access to your purchase and manage your account.

Why we use your data

We use your data to provide and maintain the Services, set up and secure your account, process purchases and subscriptions, deliver content, respond to support requests, send important service notices, and improve performance and features.

With your consent, we may send you news, tips, and offers. You can opt out at any time by using the unsubscribe link in emails or by contacting us.

We also use data to detect and prevent fraud, keep our systems secure, and comply with our legal obligations.

Legal bases for processing (UK and EU users)

We rely on several legal bases, depending on the context. These include performance of a contract when we provide the Services you request, consent for optional cookies and marketing, legitimate interests for improving and securing the Services where those interests are not overridden by your rights, and compliance with legal obligations.

Cookies and similar technologies

We use necessary cookies so the site functions. With your consent, we may use analytics and performance cookies to understand how people use the site and to improve it. If you accept optional cookies, we set them only after your consent is recorded in our banner. You can change your cookie preferences at any time by using the cookie settings link in the footer or in your browser settings.

Analytics, tools, and hosting

We host our website and content with reputable providers. We may use analytics services to understand usage and improve the experience. We store audio files and media with cloud storage providers. These providers act as processors and only handle data on our instructions. We keep a list of key processors and can share it with you on request.

Sharing your data

We do not sell your personal data. We share it with trusted service providers that help us run the Services, such as hosting, storage, analytics, email delivery, payment processing, customer support, and security partners. We share data when required by law or to protect our rights or the rights of others. If we enter into a merger, acquisition, or asset sale, your data may be transferred as part of that transaction, and we will let you know where required.

International transfers

We operate globally and may transfer data outside your country. When we transfer personal data from the United Kingdom or European Union to a country that has not been found to provide adequate protection, we use appropriate safeguards such as standard contractual clauses, and we take steps to protect your data.

Data retention

We keep personal data only as long as needed for the purposes described in this policy, including any legal, accounting, or reporting requirements. If you close your account, we delete or anonymise your data within a reasonable period unless we must keep it for legal reasons. Email marketing preferences are kept until you unsubscribe or ask us to delete them.

Your rights

Depending on where you live, you may have rights over your personal data. These can include the right to access, correct, update, delete, or restrict processing, the right to data portability, and the right to object to certain processing, including marketing. Where we rely on consent, you can withdraw it at any time.

To exercise your rights, please contact us at: [email protected]. We will respond within the time required by law. You also have the right to complain to your local data protection authority. In the United Kingdom this is the Information Commissioner’s Office.

Children

Our Services are intended for adults. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

Security

We use technical and organisational measures to protect your personal data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to keep your data safe.

Third‑party links

Our Services may contain links to websites or services we do not operate, including music platforms and social networks. This policy does not apply to those sites. Please review their privacy policies.

Changes to this policy

We may update this policy from time to time. We will post the new version here and update the date at the top. If changes are significant, we will take additional steps to inform you.

How to reach us

For any questions or requests about your personal data, please email: [email protected] or write to Santa Marta 29, 08030 Sant Andreu, Barcelona, Spain. We are happy to help.